Last updated: May 2026
Operator: Stratum1 GmbH, Schubertstrasse 6a, 8010 Graz, Austria
Contact: office@stratum1.io

1. Scope and parties

Arrival.Space is a web-based 3D platform for creating, hosting, publishing, sharing, embedding, exploring and interacting with virtual spaces, 3D content, Gaussian splats, avatars, media, external content, AI-assisted features, real-time communication and related tools.

Stratum1 GmbH, Schubertstraße 6a, 8010 Graz, Austria (“Stratum1”, “we”, “us” or “our”) offers access and use of Arrival.Space platform (“Platform”), including but not limited to various features, functionalities, tools, applications or other interactive areas and services, as well as any software and applications standalone or as part of these services (collectively “Services”.) for non-commercial and commercial purposes for its registered users, creators, business customers, partners, resellers and enterprise customers (each a “User”, “Client” or “You”).

These Terms apply to registered users. Separate guest terms apply to visitors who use the Platform without creating an account.

Enterprise Clients may obtain additional features, service-level agreements, and/or security levels under a separate license. They may also request a Non-Disclosure Agreement or Confidentiality Addendum. The exact scope of service depends on the specific types of use ordered by the Client.

These General Terms and Conditions (“Terms”), along with any additional terms and agreements (collectively “Agreement”) with You govern the legal relationship between Startum1 and You regarding the provision of the Services.

This Agreement is effective on the date You click to accept and/or sign the Agreement. If you use the Services on behalf of a company, organisation or other legal entity, you represent that You are lawfully able and have full legal authority to enter into this Agreement. In that case, “you” refers to that entity and to the individuals using the Services on its behalf.

By using our Platform, You agree to be bound by these Terms. If You do not agree to these Terms, You should and cannot not use our Platform.

No provision of these Terms creates joint ownership of content or joint control of personal data. Roles concerning personal data are governed by the Privacy Policy and, where applicable, the Data Processing Agreement referenced in Section 18.

2. Accounts, eligibility and authority

To access and fully use the Services governed by the Agreement You are required to create an account (“Account”) and provide accurate, current and complete information. You must keep your account information updated and keep your login credentials confidential.

You are responsible for all activity under your account, including activity by team members, collaborators, API clients, MCP clients, partners, resellers, contractors or other persons to whom you grant access.

In case of any breach of security, loss, theft or unauthorized use of Your username, password or security information, You may contact Stratum1 for support. 

If You are under the legal age of being a majority, You may only enter into an Agreement through a parent or guardian’s account and with their approval and oversight. That registered Account holder is responsible for Your actions. It is prohibited to use the Services if You are under 14 years old. Certain Services may only be used by persons aged 18 or over. In this case, younger users must obtain the consent of their legal guardians.

We may refuse, suspend or terminate accounts where we reasonably believe that registration information is inaccurate, the account is used unlawfully, the account creates security risk, or these Terms are violated.

Certain features of the Services may be limited to Clients registered for commercial use. If you want to use these features, You have to register or upgrade Your Account for commercial use.

3. Services and feature scope

The Services may include tools and functionalities for creating, hosting, rendering, managing, sharing, exploring, interacting with, and extending digital 3D spaces and related content. The available features may vary depending on your account type, subscription plan, order, configuration, permissions, technical availability, and any separate agreement.

The Services may include, without limitation, content upload and management, interactive 3D environments (e.g. Gaussian Splats), 3D content optimisation tools, avatar-based navigation, communication features, AI-assisted tools, business and workspace features, analytics, integrations, APIs, community and content remix features, sharing tools, external content links or embeds, subscriptions, add-ons, enterprise features, support, and professional services (e.g. space set up, in-space event production or custom development).

We may improve, modify, limit, discontinue, or replace features where this is reasonably necessary for security, legal compliance, technical operation, product development, business reasons, or to improve the Services.

4. Guest access and registered use

Certain spaces may be accessible to guests without registration. Guest access is limited and may require entering a nickname or username. Guest users may be able to explore public or shared spaces, appear with an avatar, interact, use voice where enabled and interact with Gates or external content.

Registered users receive broader functionality, limited to account-based space creation, publishing, collaboration, social interactions, settings and other account features depending on the plan.

You are responsible for the spaces you create or manage and for the rights and permissions you grant to guests, collaborators and other users.

5. Business accounts, enterprise use, dashboards and partner administration

Business, commercial and enterprise accounts may include workspace administration, team seats, dashboard access, account management, analytics, content management, branding, custom domains, partner or reseller access, and additional support or service levels.

If you invite team members, partners, resellers, agencies or other third parties to access your account, workspace or spaces, you are responsible for ensuring that they are authorised and comply with these Terms. Access rights should be granted only to persons and systems that need them.

Partner or reseller dashboard access may allow selected partners or resellers to manage spaces, content or customer accounts on behalf of their customers. Unless expressly agreed otherwise in writing, such partners or resellers are responsible for their own acts, omissions and legal compliance. Their access must be limited to the functions and data necessary for the respective management activity. 

Enterprise customers may obtain additional features, service-level commitments, security arrangements, confidentiality obligations or data processing arrangements under a separate written agreement. In the event of conflict, the specifically agreed enterprise terms prevail for that enterprise customer.

6. Ownership & Intellectual Property Rights

Stratum1 retains all right, title and interest to the Services, including, but not limited to, all of copyrights, trademarks, trade secrets, trade names, proprietary rights, patents, titles, computer codes, 3D assets, logos, graphics, images, audiovisual effects, themes, characters, character names, stories, dialog, settings, artwork, sound effects, musical works, moral rights and all other intellectual property rights.

The Services may not be copied, reproduced or distributed in any manner or medium, in whole or in part, unless permitted by Agreement. Any persons copying, reproducing or distributing all or any portion of the Services in any manner or medium will be willfully violating the applicable laws and the terms of the Agreement and may be subject to civil and criminal proceedings. The Services contain certain licensed materials and Stratum’s licensors may also protect their rights in the event of any violation of this Agreement.

Except as expressly set forth herein, Your access to or use of the Services does not grant You ownership of or any other rights with respect to any contents, codes, data, or other materials. All rights not expressly granted to You herein are reserved by Stratum1.

Client retains all right, title and interest to any text, information, data or material, such as audio files, video files, electronic documents, text, images, 3D assets, Gaussian Splats and scenes, that Client uploads and imports into the Platform, or creates with the Services in connection with or through the use of the Services (“User Content”) such as prompts, AI-output, vibe-coded interactions, including, but not limited to, all of copyrights, trademarks, trade secrets, trade names, proprietary rights, patents, titles, computer codes, audiovisual effects, themes, characters, character names, stories, dialog, settings, artwork, sound effects, musical works, moral rights and all other intellectual property rights.

Client is responsible to protect its User Content from and against illegal or unauthorized reproduction or copying by third persons. When providing User Content, Client must obtain all necessary consents, licences and approvals in relation to its display on the Platform, and will indemnify Stratum1 for any liability incurred by Stratum1 as a result of their failure to obtain such consents, licences and approvals.

Client is solely responsible for any User Content Client distributes through the Platform and for any loss or damages that arise based on the use of such User Content. Client is solely responsible for and must provide an appropriate and conspicuous warning to users if there are any health and/or safety concerns specific to the User Content.

7. Space visibility, privacy settings and content sharing

Spaces may be configured with different visibility settings, such as draft/private, link-only, password-protected, limited-access, community-listed, public or remixable. The exact settings may change as the Platform develops.

Unless otherwise shown in the product, newly created spaces are private or draft by default. You decide when and how to publish or share a space. You are responsible for checking the visibility settings before sharing links, inviting users, embedding spaces or making content public.

Public spaces may be discoverable, searchable, visible in community sections, shown to followers, used in internal or public demonstrations, included in screenshots or previews, and otherwise displayed as part of the Platform experience.

Link-only and password-protected spaces are not intended to be publicly listed by us, but anyone with the link or password may be able to access them. Password-protected spaces are not end-to-end encrypted by default. You are responsible for managing links, passwords and invitations. 

If you embed, connect, or make a link-only space available through a public space or public feature, that space is considered publicly accessible within that context.

Changing a space from public to private or link-only may stop future listing, but it may not remove copies, previews, screenshots, bookmarks, shares, links, cached materials or promotional materials that were lawfully created while the space was public.

Stratum1 is not liable and shall be held harmless against any loss, damage, liability, claim, or demand made by the Client or third parties if a Public Space is shared, distributed, or marketed in any way by anyone other than the Client.

8. Remixable Content, Community Content and Future Licensing Options

8.1 Current Remix Setting

The Platform may allow you to decide whether certain spaces, vibes, templates, assets, logic, or other content can be remixed by other users.

If you mark content as remixable or submit it for community listing, you allow other users to access, copy, adapt, modify, build upon, and publish remixed versions of that content within the Platform, to the extent enabled by the relevant feature and your selected settings.

If you do not mark content as remixable, other users may not use Platform remix tools to remix that content, unless another legal basis, permission, or Platform feature allows such use.

Remix settings are feature controls, not a complete copyright or rights-management system. You remain responsible for ensuring that you have all rights necessary to permit remixing, including rights in third-party assets, music, images, scans, brands, code, personal data, and any other protected material included in your content.

You may disable remixing for future use where the Platform provides this option. This does not automatically remove remixes already created, shared, or published before remixing was disabled.

8.2 Future Licensing and Creative Commons Options

We may introduce more granular licensing options, including Creative Commons-style licences or other standardised licence models.

If such options are made available, the licence selected by the publishing user will determine how other users may use, remix, share, or adapt the relevant content, subject to Platform rules, technical functionality, and applicable law.

Until such licensing options are activated, remixing is governed by the remix settings available in the Platform. Content may be remixed only where the creator enables remixing or otherwise grants permission.

We may update the interface, licence labels, available remix settings, and related terms to support additional licensing models. You should review the applicable licence, remix setting, and visibility setting before publishing, sharing, or remixing content.

9. Licence granted to Stratum1

You grant Stratum1 a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process, transcode, optimise, convert, render, display, perform, transmit, distribute, back up and otherwise use your User Content to the extent necessary to provide, operate, secure, maintain, support, improve, and technically deliver the Services, comply with applicable law, enforce the Agreement, and protect the integrity and security of the Platform.

9.1 Publicly Accessible Spaces 

For User Content that you make public, community-listed, publicly accessible, or remixable, you additionally grant Stratum1 a non-exclusive, perpetual, irrevocable, fully transferable, royalty-free, and sub-licensable worldwide right and license to use Your User Content, which is publicly accessible on the Platform or made publicly accessible by you, including where a link-only space is embedded in, connected to, or otherwise made available through a public space or public feature, in any way and for any purpose in connection with the Platform and any related goods and services, including the rights to reproduce, copy, adapt, modify, perform, display, publish, broadcast, transmit, or otherwise communicate and promote, including making User Content available through public platform features, search and discovery, community sections, social sharing, public showcases, and demonstrations, to the public by any means whether now known or unknown, and distribute Your User Content without any further notice or compensation to you of any kind for the whole duration of protection granted to intellectual property rights by applicable laws and international conventions. 

Changes to visibility settings or removal of User Content apply prospectively. They do not affect uses already made, content already shared by you, us or others, cached or backup copies, legal compliance records, technical logs, or derivative/remixed content lawfully created by other users before the change.

As far as possible to applicable laws You hereby waive any moral rights with respect to Your User Content. 

This applies to all publicly accessible spaces, regardless of the paid plan and commerciality. These rights cannot be revoked by changing the space privacy setting, although new visibility management apply.

9.2. Non-Public Spaces

For private, link-only and password-protected spaces, Stratum1’s use of your User Content is limited to the operational licence described above. 

We do not use private, link-only or password-protected content for public marketing, public showcases, community discovery, or promotional distribution unless you separately permit this or make the relevant content public.

Password-protected spaces are not end-to-end encrypted by default. Link-only spaces are not technically equivalent to password-protected spaces, anyone with the link may be able to access them unless additional access controls are enabled.

You are responsible for maintaining the privacy settings, access permissions, passwords, and sharing links for your spaces. Stratum1 is not liable for any access to, sharing of, distribution of, or use of a non-public space caused by your settings, your sharing of links or passwords, your invited users, your collaborators, or other third parties acting outside Stratum1’s control, except where such access or disclosure is caused by Stratum1’s wilful misconduct or gross negligence.

You waive moral rights only to the extent permitted by applicable law and only to the extent necessary for the operation of the Services and the permitted uses described in these Terms.

10. Prohibited activities and content rules

You may not access and use the Services for any other purpose other than that for which the Services are provided to You. In particular, but not limited to, You may not take any action that

• is illegal or otherwise violates applicable law or third-party rights
• upload, publish, embed, link or distribute illegal, harmful, infringing, defamatory, discriminatory, violent, sexually exploitative, abusive, misleading or otherwise unlawful content;
• infringe intellectual property, privacy, personality, publicity, confidentiality, trade secret or data protection rights;
• upload malware, spyware, viruses, harmful code, hidden trackers or unauthorised scraping tools;
• collect, process or disclose personal data unlawfully;
• impersonate others, mislead users, commit fraud, phishing or identity theft;
• harass, threaten, stalk, spam or abuse users;
• bypass security, access controls, usage limits, subscriptions, API limits or technical restrictions;
• imposes a threat or an excessive burden on or interferes with Platform operation, availability, integrity or security;
• use the Services for surveillance, biometric identification, profiling or other high-risk processing 
• use AI, plugins, APIs or MCP access to perform actions that would be prohibited if performed manually.
• slanders or defames Stratum1 or a third party or that damages the honor, trust, privacy, and other moral interests of Stratum1 or causes disadvantage, inconvenience, discomfort, or damage to Stratum1 or a third party;

You must provide appropriate warnings and safeguards for spaces that may involve health, safety, flashing lights, intense movement, immersive effects, sensitive topics or other risks.

Stratum1 reserves the right, at its sole discretion, to suspend access to, remove, disable, or take down any User Content (see below), in whole or in part, if Stratum1 has a reasonable belief that such User Content constitutes a prohibited activity. Stratum1 may take such action without prior notice to You, although it will make reasonable efforts to notify You when appropriate.

11. Notice-and-action, moderation and enforcement

We may provide reporting tools for users or third parties to report illegal content, rights violations, abuse or violations of these Terms. Reports should include enough information to identify the relevant content or space, explain the issue, and allow us to assess it.

Stratum1 may, at its sole discretion, remove, disable, restrict, de-list, suspend access to, moderate, or take down User Content, spaces, accounts, plugins, vibes, integrations, or API access, in whole or in part, where we reasonably believe this is necessary to comply with applicable law, protect users, protect third-party rights, preserve Platform integrity, prevent abuse, or enforce these Terms.

Stratum1 may take such action without prior notice to You, although it will make reasonable efforts to notify You when appropriate or required by law. 

We are not required to monitor all content proactively and do not assume responsibility for User Content merely because it is hosted or accessible through the Services.

We may use automated tools, manual review or a combination of both to detect abuse, security threats, spam, malware, policy violations or illegal content. We may limit or suspend repeat infringers or users who abuse reporting mechanisms.

Stratum1 also reserves the right to suspend or terminate Your access to the Services for any violation, repeated or material violations, of this provision. You acknowledge and agree that Stratum1 shall not be liable to You or any third party for any such suspension, removal, or disabling of User Content.

12. External content and Gates

Users can embed and link external content within spaces through “Gates” or similar features. Gates may include websites, media, social media posts, video platforms, documents, external tools, previews, iframes, interactive embeds or other third-party content.

We do not control or review all third-party content provided by creators. The creator who embeds or links external content is responsible for ensuring that the content is lawful, does not infringe third-party rights and does not violate privacy or data protection laws.

Content from video and social media platforms and external content is only loaded after the user actively interacts with a Gate or has accepted the relevant external media setting. Once activated, data may be transmitted to the respective external platform. The external platform is solely responsible for its own data processing practices unless expressly agreed otherwise.

If a user accepts external services in the cookie or privacy settings, manual consent may no longer be required each time the user accesses such content, subject to the selected settings and applicable law.

We may use sandboxing, previews, click-to-activate layers, security restrictions or other technical controls for Gates, but we do not guarantee the availability, legality, security or privacy practices of third-party content.

You must not embed external content that sets unlawful trackers, bypasses consent requirements, contains malware, unlawfully processes personal data, infringes rights or violates applicable law.

13. Microphone access

Microphone, audio, voice, video or screen-related features require device-level permissions and may process audio or other data in real time. You are responsible for informing other participants where required and for using such features lawfully.

14. AI features, vibe-coding and generated outputs

The Services may include AI-assisted features such as prompts, agents, content generation, code generation, vibe-coding, in-app assistance, automated editing, scene creation, spatial logic, support tools or similar functionality.

When you use AI features, your prompts, commands, uploaded content, screenshots, audio, space data, metadata, context and generated outputs may be processed to provide the requested functionality. Depending on the feature, third-party AI providers such as OpenAI or Anthropic may process relevant data.

You must not submit personal data, confidential information, trade secrets, sensitive data or third-party content to AI features unless you have the right and legal basis to do so. You are responsible for reviewing AI outputs before using, publishing, sharing, relying on or remixing them.

AI outputs may be inaccurate, incomplete, offensive, unsuitable, infringing or unsafe. We do not guarantee that AI outputs are correct, lawful, non-infringing or suitable for any specific purpose.

AI-assisted code, plugins, vibes or automations remain subject to these Terms. You are responsible for testing generated code or logic before deploying it in spaces or sharing it with others.

15. APIs, MCP access, plugins, vibes and partner integrations

We may provide APIs, developer tools, partner interfaces, plugin systems, vibes, prompt-based features and integration interfaces, including MCP or similar protocols, that allow users, developers, partners, resellers or automated systems to build, connect or operate functionality on top of the Platform.

API keys, access tokens and MCP credentials must be kept confidential and may only be used within the permissions of the authenticated account. Unless revoked earlier, API or MCP tokens may expire after a limited period. We may change token duration, scopes and authentication requirements for security or product reasons.

API and MCP access does not grant broader rights than the authenticated user has in the Platform. A connected tool can only access spaces, assets and functions that the authenticated user is permitted to access.

You are responsible for external tools, AI assistants, integrations, plugins, vibes, partners and API clients that you enable or connect. You must ensure that they comply with law, respect user rights, process personal data lawfully and do not create security or privacy risks.

Where data is transferred to an external tool, partner or integration provider, that provider may act as an independent controller or processor depending on its relationship with you. Unless we expressly agree otherwise, we do not control and are not responsible for data processing by external providers after data has been transmitted to them.

Plugins and vibes may be technically restricted and may not have general access to external domains, browser cookies, local storage, unrelated spaces or account data unless enabled through Platform functionality and permissions. You must not use plugins, vibes, APIs or MCP tools for unlawful tracking, scraping, profiling or surveillance.

We may log, monitor, rate limit, restrict, suspend or revoke API, MCP, plugin, vibe or integration access for security, debugging, integrity, abuse prevention, fair use or legal reasons.

Partner integrations may allow data to be transmitted to Arrival.Space by default, for example to publish content, synchronise assets or create a new space. Unless a written agreement states otherwise, the partner and Stratum1 act as independent controllers for their respective processing activities. The partner is responsible for lawfully collecting and transferring the data to us and for informing its users.

16. Subscriptions, fees, payment and cancellation

16.1 Types of Paid Services

Stratum1 offers different types of paid Services.

Self-checkout subscriptions are available for certain non-commercial and commercial plans and may be purchased directly through the Platform. Self-checkout subscriptions may be billed monthly or yearly, as selected during checkout.

Add-ons may be available for self-checkout or custom plans. Add-ons may include additional storage, seats, API calls, traffic extensions, custom subdomains, advanced support, setup services, or other additional features.

Custom Commercial and Enterprise services are not purchased through self-checkout unless expressly made available. They are based on an individual quote, order form, enterprise agreement, or similar written arrangement. They may include annual licensing, custom pricing, feature implementation, enterprise or security functionality, professional services, cold-hosting arrangements, custom support, or other individually agreed services.

Educational licences may be offered as discounted custom licences based on commercial plans. They are subject to the applicable quote, order form, or written arrangement and may include specific restrictions, eligibility requirements, usage limits, or verification requirements.

The exact fees, billing periods, included usage, payment terms, renewal periods, cancellation rules, and available features are shown in the relevant checkout, pricing page, quote, invoice, order form, enterprise agreement, or other written arrangement.

16.2 Payment and Automatic Renewal

You agree to pay the applicable fees for Services that require payment. Stratum1 accepts payments via Stripe and other online payment services (“Payment Methods”).

Unless otherwise agreed, self-checkout subscriptions renew automatically for the selected billing period until cancelled. You authorise Stratum1 and its payment providers to charge the selected Payment Method for applicable fees, taxes, renewals, add-ons, and usage-based charges.

For Custom Commercial, Enterprise, Educational, or other individually agreed services, payment terms, renewal rules, invoicing, and termination rights are governed by the applicable quote, order form, invoice, enterprise agreement, or written arrangement.

16.3 Cancellation of Self-Checkout Subscriptions

You may cancel renewal of a self-checkout subscription through available account settings or by contacting us at office@stratum1.io.

Unless otherwise stated during checkout or required by law, cancellation takes effect at the end of the current billing period. Service benefits granted under a paid plan remain active until the end of the current billing period, unless the Agreement is terminated earlier for cause or access is restricted due to breach, abuse, security reasons, or legal requirements.

16.4 Downgrade, Cancellation, Failed Payment or Expiry

After cancellation, downgrade, failed payment, expiry, or termination, all spaces may be set to private, paid features may be disabled or restricted, and access to storage, dashboards, API access, integrations, business functions, custom branding, or other plan-specific functions may be limited.

If a custom subdomain was used, the relevant spaces or pages may revert to the standard Arrival.Space domain.

Public listing, public discovery, password protection, business analytics, partner dashboards, and similar paid or enterprise features may no longer be available. If password protection is no longer available under the applicable plan, affected spaces may be set to private.

16.5 Manual Setup and Professional Services

Certain commercial, educational, custom, or enterprise plans may require manual setup, such as configuring a custom subdomain, implementing customer branding, enabling specific security settings, or activating custom features.

After purchase, order confirmation, or acceptance of a quote, Stratum1 may request the information, files, permissions, or technical details required for setup. Stratum1 will perform the setup after the required information has been provided. Setup timelines are estimates only unless expressly agreed in writing. Delays caused by missing, incomplete, incorrect, or late information from the Client are not attributable to Stratum1.

Stratum1 may offer certain Services individually, including space setup, content optimisation, advanced support, training, consulting, professional services, custom development, feature implementation, enterprise configuration, and similar services. These Services may be charged on an hourly basis, as a flat fee, on a usage basis, or under a custom quote. They are not included in standard self-checkout subscriptions unless expressly stated.

16.6 Custom Commercial, Enterprise and Educational Arrangements

For Custom Commercial, Enterprise, Educational, or other individually agreed services, additional transition, export, continued hosting, cold-hosting, custom domain retention, data deletion, wind-down, or support arrangements may be agreed separately in writing.

Unless such arrangements are agreed or required by law, Stratum1 may restrict access to the Services after the end of the applicable term.

16.7 Consumer Rights

If you are a consumer, mandatory consumer protection rights remain unaffected. Where legally permitted for digital content or digital services, you may be asked to consent to immediate performance and acknowledge that a statutory withdrawal right may expire once performance has begun.

17. Partner and Reseller Access

Stratum1 may allow partners, resellers, agencies, consultants, or other authorised service providers to use business dashboard functionalities to create accounts, configure workspaces, set up spaces, manage content, purchase or manage licences, and perform related services for their own clients.

Where a partner, reseller, agency, or similar service provider creates or manages an account, workspace, licence, or space before transfer to an end client, that partner, reseller, agency, or service provider is responsible for ensuring that it has the necessary authority, rights, permissions, licences, consents, and legal bases to do so.

A space, workspace, account, or licence may be transferred to an end client only where the relevant client accepts the applicable Terms, Privacy Policy, and other required legal documents and becomes the responsible account holder or customer for the transferred account, workspace, or space.

After such transfer, the end client is responsible for managing access rights and permissions, including whether the partner, reseller, agency, or service provider may continue to access, edit, configure, publish, support, or otherwise manage the relevant spaces, content, dashboards, integrations, or settings.

Unless Stratum1 has separately engaged the partner, reseller, agency, or service provider as its own processor or subprocessor, such persons act on behalf of their own client or customer and not on behalf of Stratum1. Stratum1 is not responsible for their acts, omissions, instructions, uploads, configurations, publications, access permissions, or data processing activities where they act for their own client or customer.

Stratum1 may restrict, suspend, or revoke partner, reseller, agency, or delegated dashboard access where necessary to protect users, customers, third-party rights, Platform security, legal compliance, or the integrity of the Services.

18. Fair use, storage, bandwidth and usage limits

In connection with publicly accessible spaces and fair use on the Platform Client must use Services fairly and reasonably. In general, legitimate use of the Services for its intended purpose will not cause You to be in breach of the Agreement.

However, Stratum1 retains the right to determine the activities of Clients that may be deemed unreasonable use of the Services. Unreasonable use of the Services includes, without limitation, any use which

• interferes with others‘ use, access, performance, security, or enjoyment of the Services
• which causes significant congestion or reduces the ability to fairly and equitably provide the Services to other users
• attempts to bypass or manipulate limitations or usage restrictions on the Services
• is not genuinely needed by the Client for their legitimate business needs
• constitutes abnormal or excessive use of the Services compared to the average use by other users
• results in restricted or disallowed content being disseminated through the Services, including, without limitation, spam.

Stratum1 reserves the right from time to time to take steps to detect and prevent unreasonable use of the Services. By way of an example, Stratum1 may apply usage control limits to certain features of the Services to prevent unusual or excessive use of the Services. We will notify You if You are in breach of fair use.

If We, in our sole discretion, deem Your usage to be only a minor breach of this fair use, We may first request that You modify Your use of the Services in a manner that brings it in compliance with this fair use, before We take any other action.

If We deem Your usage to be a material breach of this fair use, to have serious consequences to others, or to remain uncorrected within a reasonable period after We have notified You of the breach, we may immediately (with or without notice to You), without any liability, either suspend or limit all or any part of the Services or terminate the Agreement.

19. Beta versions and support

We aim to provide reliable Services but do not guarantee uninterrupted availability unless a separate written service-level agreement applies.

The Services may be temporarily unavailable due to maintenance, updates, security measures, system failures, third-party services, network issues, force majeure or circumstances outside our reasonable control, as mentioned in “Liability” below.

Certain features on the Platform may be offered while still in “beta” form (“Beta Versions”). By accepting the Agreement, You understand and acknowledge that the Beta Versions are being provided as a “Beta” version and made available on an “As Is” or “As Available” basis. You assume all risks and all costs associated with Your use of the Beta Versions. In addition, Stratum1 is not obligated to provide any maintenance, technical, or other support for the Beta Versions.

Support is provided according to your plan or separate agreement. We may require access to relevant account, space, log or configuration information to provide support. If you request support for a password-protected or restricted space, you may need to grant us access.

20. Data protection and DPA

Our Privacy Policy explains how we process personal data as controller for account administration, billing, security, product operation, analytics, marketing, support and other purposes connected with the Services.

Where you are a business, organisation, educational customer, partner, reseller, agency, or other customer acting as controller under the GDPR and we process personal data on your behalf as processor in connection with the Services, the Data Processing Agreement (“DPA”) applies and forms part of the Agreement. The DPA is available as Attachment 1 to these Terms or by link on the Platform.

The DPA does not apply to processing where Stratum1 acts as controller, including account management, billing, fraud prevention, security, product analytics, marketing communications, website analytics or legal compliance.

You are responsible for determining whether you act as controller for personal data contained in User Content, spaces, visitor interactions, dashboards, external content, integrations, plugins, APIs or partner workflows. You are responsible for providing privacy information, obtaining consents where required and ensuring a valid legal basis for your processing.

Nothing in these Terms or the DPA creates joint controllership unless expressly agreed in a separate written agreement that identifies the relevant processing and allocates responsibilities under Art. 26 GDPR.

21. Third-party services

The Services may integrate with, rely on or link to third-party services such as hosting providers, infrastructure providers, payment processors, authentication providers, AI providers, real-time communication providers, analytics providers, email providers, external media platforms, social media platforms, developer tools or partner systems.

Third-party services may be subject to their own terms and privacy notices. We are not responsible for third-party services, content, availability, security or data processing where they act independently.

We may change third-party providers where reasonably necessary for product, security, availability, legal or business reasons.

22. Liability

Stratum1 shall only be liable in cases of wilful misconduct and gross negligence. For paid business customers, liability for ordinary negligence is excluded to the maximum extent permitted by applicable law.

For business customers, Stratum1’s aggregate liability arising out of or in connection with the Agreement shall be limited to the lower of (i) the total fees paid by the Client to Stratum1 under the Agreement during the twelve months preceding the event giving rise to liability, or (ii) the annual fees agreed for the relevant Services.

For Services provided free of charge, Stratum1’s liability is excluded to the maximum extent or limited to typically foreseeable damage.

Client’s claims for damages shall expire six months after becoming aware of the damage; in any case, however, after three years from the date of Stratum1’s infringing act.

The Services may be suspended temporarily and without notice in the case of system failure, maintenance, repair, security incidents, technical issues, updates, or reasons beyond the reasonable control of Stratum1. Except as set out elsewhere in the Agreement, Stratum1 will not be liable to You or to any other person if all or part of the Services is unavailable, discontinued, modified, restricted, suspended, or changed in any way.

Stratum1 shall not be liable, in particular, but not limited to, for:

• any interruption of the Services or termination, restriction, or suspension of an Account due to the Client’s fault, breach, settings, integrations, or use of the Services;
• any action or failure of a telecommunications provider, hosting provider, infrastructure provider, payment provider, external service provider, or other third-party provider;
• any problems caused by the Client’s device, software, browser, internet connection, network environment, wallet, authentication method, or third-party account;
• the information, data, facts, reliability, accuracy, legality, quality, availability, or completeness of content transmitted, uploaded, created, generated, embedded, linked, published, remixed, or otherwise made available by the Client, other users, or third parties on or through the Platform;
• User Content, AI-generated content, remixed content, plugins, vibes, API integrations, MCP clients, external content, Gates, embedded websites, third-party services, or user-configured integrations;
• indirect damages, lost profits, lost revenue, loss of goodwill, reputational damage, business interruption, loss of data, loss of use, loss of opportunity, or third-party claims
• Client’s interactions with other users or third parties when using the Services. At Stratum1’s sole discretion, Stratum1 may attempt to mediate disputes between users, but is not obliged to become involved or responsible in any way for such disputes;
• circumstances in which Stratum1 limits, restricts, suspends, removes, or changes the use of Services in accordance with applicable law, government policies, authority requests, platform safety requirements, or these Terms.

The Services provide, or third parties may provide, links to other World Wide Web sites or accessible sites, applications or resources. As Stratum1 has no control over such sites, applications and resources, Client acknowledges and agrees that Stratum1 will not be responsible for the availability of such external sites, applications or resources, and does not endorse and is not responsible for any content, advertising, products or other materials on or available from such sites or resources. Client further acknowledges and agrees that Stratum will not be liable for any damage or loss caused or alleged by or in connection with Client’s use or reliance on such content, goods or services available on or through such site or resource.

23. Indemnification

If you use the Services you agree to defend, indemnify, and hold Stratum1, its officers, employees, contractors, service providers, and partners harmless against any loss, damage, liability, claim, demand, cost, or expense, including reasonable attorneys’ fees, made by any third party due to or arising out of:

• your User Content;
• your use of the Services;
• your breach of the Agreement or these Terms;
• your violation of applicable law;
• your violation of third-party rights, including but not limited to intellectual property rights, personality rights, privacy rights, or data protection rights;
• unlawful processing of personal data by you;
• your external content, embedded content, integrations, APIs, plugins, vibes, MCP access, or other connected services;
• your failure to obtain required rights, licences, permissions, consents, authorisations, or legal bases;
• security incidents, cyber-attacks, or unauthorised access caused by your systems, credentials, configurations, integrations, users, invitees, collaborators, or other persons acting under your control.

Stratum1 reserves the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify Stratum1. You agree to cooperate, at your expense, with Stratum1’s defence of such claims. Stratum1 will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

24. Suspension, termination, export and deletion

You may stop using the Services at any time. Paid subscriptions remain subject to the applicable cancellation terms.

We may suspend or terminate your account, spaces, content, API access, integrations or subscription if you materially breach the Agreement, fail to pay fees, create legal or security risk, violate third-party rights, misuse the Services or if we are required to do so by law.

Before termination for ordinary breach, we will generally provide notice and an opportunity to cure where reasonable. Immediate suspension may occur where necessary to prevent harm, legal exposure, security risk, abuse or service disruption.

After termination, your access to the Services may end. User Content may be set to private, deleted or retained for a limited period in accordance with the Privacy Policy, DPA, backup routines, legal obligations, security needs and legitimate business purposes.

You are responsible for exporting or backing up your User Content before termination where export functionality is available. 

25. Changes to these Terms

Stratum1 may update these Terms, any special conditions, service descriptions or other parts of the Agreement to reflect legal, technical, product, security, operational, or business developments and shall also apply to existing contractual relationships. The current version is made available on the Platform and/or at arrival.space.

Changes that are beneficial to the Client, required by law, required for security reasons, required to prevent abuse, or related to new optional features may apply immediately or from the date stated in the notification.

For material changes that negatively affect existing paid Services, Stratum1 will notify the Client of the essential content of the changes at least one month before they take effect. The changes shall take effect at the time specified in the notification, unless a shorter period is required for legal, security, or operational reasons.

The Client may terminate the affected paid Service free of charge before the changes take effect. In that case, the affected Agreement ends when the changes take effect, and the previous contractual terms and fees continue to apply until that date. 

If Client does not terminate the agreement or paid Service, the contractual changes shall take effect at the announced time. The Client shall be specifically informed of the significance of their actions and the consequences thereof in the notification sent to them.

For unpaid Services, beta features, optional features, and newly introduced features, changes may apply immediately or on notice.

26. Miscellaneous

Exclusive jurisdiction for any dispute, controversy or claim arising out of or relating to the Agreement shall lie with the court competent for commercial matters in Graz. This Agreement shall be governed by Austrian law excluding its conflict of laws rules and the UN Convention on Contracts for the International Sale of Goods.

With respect to the subject matter hereof, the Agreement contains the entire agreement of the parties and cancel and supersede all other prior written or oral agreements, representations and understandings between the parties. No term, condition, proposal or other document provided or generated by Client shall have any force and effect with respect to the subject matter hereof unless Stratum1 has expressly and specifically agreed to that term, condition, proposal or document in writing.

If any one or more provisions of the Agreement is held to be invalid, illegal or unenforceable, the provision shall be considered severed from the Agreement and shall not serve to invalidate any remaining provisions hereof. The parties shall make a good faith effort to replace any invalid, illegal or unenforceable provision with a valid, legal and enforceable provision such that the objectives contemplated by the parties when entering the Agreement may be realized.

27. Contact

Stratum1 GmbH
Schubertstrasse 6a
8010 Graz, Austria
Email: office@stratum1.io