TERMS OF SERVICE

1. Introduction

These terms and conditions (“Terms“) govern the use of ARRIVAL.SPACE (the “Platform“).

The Platform is operated and made available by STRATUM 1 GmbH, Schubertstraße 6a, 8010 Graz.

By using our Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Platform.

2. Access and Registration

• Full access to the Platform’s services is limited to registered users.

• If you decide to register, we will ask you for personal information to identify you on the Platform. We will keep this information accurate and up to date.

• If you want to use the Platform without registration, you may enter a name (username or nickname). This allows you to speak and listen to others.

• If you leave our Platform or your account is suspended, it will be deactivated or removed.

3. Services

We provide the services described on our website (“Website“) in accordance with these Terms (“Services“).

To join as a registered user, please provide your real name, email address, company, and reason for joining. As a registered user, the following features are available:

• Talk and listen to others.

• Record your voice and movements, and listen to recordings of others.

• Modify your avatar (provided by Readyplayer.me).

• Access text-to-image generation and text-to-HTML code generation (provided by OpenAI).

We reserve the right to modify or discontinue any part of our Services at any time.

4. Availability

We will use commercially reasonable efforts to provide unrestricted availability of the Platform. However, we do not guarantee this.

Maintenance work, security or capacity reasons, technical circumstances, and events beyond our control may lead to downtime. We will make efforts—but cannot guarantee—to notify you of scheduled maintenance in advance.

5. User Conduct

You agree to use our Platform only for lawful purposes and in accordance with these Terms. You agree not to upload, distribute, or publish content that:

• Is defamatory, obscene, offensive, illegal, or otherwise objectionable.

• Infringes on patents, trademarks, copyrights, proprietary rights, or confidential information.

• Spams or harasses other users.

• Interferes with the operation of our Platform or violates these Terms.

6. User Content

• You are responsible for any content you upload, distribute, or publish on the Platform (“User Content“).

• You represent and warrant that you hold all rights to your User Content and that it does not violate applicable laws or these Terms.

• We are not liable for User Content unless we have knowledge of illegal content and fail to act.

• We are under no obligation to monitor or actively seek out illegal content.

• We reserve the right to remove User Content that violates these Terms or applicable law.

7. Reporting Illegal Content

You may report illegal content via our Notice and Action Mechanism. Reports should include:

• Reasons for the report.

• Indication of the location.

• Your contact details.

• A statement of good faith belief in the accuracy of the report.

We will acknowledge receipt and process reports within 14 business days. If we restrict or remove content or accounts, we will provide specific reasons to the affected user.

A “Report” button is available in the user interface.

8. Intellectual Property Rights

• All Platform content and materials (including logo, texts, graphics, and images) are our intellectual property and protected by law.

• We grant you a non-exclusive, non-transferable, limited license to access and use the Platform for personal or business purposes, subject to these Terms.

• You may not copy, modify, distribute, sell, or sublicense any part of the Platform without written consent.

User Content remains the property of the user. By uploading, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use it in connection with the Platform.

9. Subscription, Fees, and Payment

• Some services require payment, including beta or testing features.

• Payments may be made by credit card, PayPal, or other accepted methods.

• Subscriptions renew automatically monthly, unless canceled.

• To cancel renewal, you must do so by the 15th of the previous month by emailing office@stratum1.io.

10. Security and Data Protection

• We take reasonable measures to protect data and access.

• Personal data is processed only as necessary for Platform operation or with your consent.

• No data will be shared with third parties except as required by law or for service provision.

• Users must create strong passwords and keep them confidential.

• If compromised, you must change your password immediately and notify us.

• You are responsible for all activities under your account.

For forgotten passwords, you may request a reset via email.

11. Liability

• We are liable only as required by statutory provisions.

• Liability is excluded for slight negligence, except for damages to life, body, or health, or under the Product Liability Act.

• We are not liable for hardware/software damage or inability to connect to the Platform.

• Users are responsible for securing their data and devices.

12. Links to Third-Party Websites

Links to external websites are provided at your own risk. We have no control over their content and accept no liability. If you notice illegal or questionable links, please notify us.

13. Indemnification

You agree to defend and indemnify us against third-party claims, damages, or expenses (including attorney fees) arising from your use of the Platform or your User Content.

14. Governing Law

These Terms are governed by Austrian law, excluding the UN Convention on Contracts for the International Sale of Goods.

• Disputes fall under the exclusive jurisdiction of the courts of Graz, Austria.

• For consumers, jurisdiction lies with the consumer’s residence, habitual residence, or workplace, per Austrian Consumer Protection Act.

15. Entire Agreement

• These Terms constitute the entire agreement between you and us.

• Invalid provisions will be replaced with legally effective ones that come closest to the intended purpose.

• We do not accept any deviating terms unless explicitly agreed in writing.

16. Modifications to the Terms

• We may amend these Terms from time to time.

• Amendments will be communicated by email at least four weeks in advance.

• Consent is deemed granted if you do not object before the effective date.

17. Contact Information

For questions or concerns about these Terms or the Platform, please contact: office@stratum1.io